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Here’s a story I haven’t shared before. I’m not sharing it to shame anyone, but to be candid about what happened and reflect on the lessons on decision making.
Over a year ago, we hired a consultant to help us choose a new billing system. When the new software was finally chosen and implemented after 9 months, there was one problem.
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Have you ever tried to recall a sent email?
It never really works. Here’s a rule of thumb: Don’t put anything in an email you wouldn’t want to be repeated on TV tomorrow. A while ago, a business owner sought me out for a consulting gig.
Basically, he had already decided to do business with me before we even met. Can you imagine a better gig than this? But, I bombed it… I successfully talked him out of it… Here’s what happened: I knew I could help bring his business to the next level, so I tried very hard to tell him what he should do. I knew I was right and I got very frustrated when he didn’t listen. End of the story. Since then, I’ve wondered “Why didn’t he just listen to me when I could objectively solve his problems?" I love a good story. Don’t you?
A funny family story told by your favorite uncle, a stupid and hilarious story shared by your drunk college roommate. Steve Jobs didn’t sell millions of iPods by announcing all the technical features. It’s the same reason that you can’t put down Harry Potter; you can’t wait to watch the new season of Orange is the New Black. Everyone loves a good story. You want your message to stick? Tell a story. |
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